Zoey & Pinnacle Support

For help with your Zoey account, documents, credit information, privacy requests, or other questions, contact Pinnacle support at info@pinnaclecapitalusa.com.

Email support

What we can help with

Account access

Trouble signing in, email or password problems, or getting back into an account you already have.

Documents

Questions about a document you uploaded, one that was not accepted, or something Zoey has asked you for.

Credit information

Questions about what your report shows in Zoey, or why a number differs from one you have seen elsewhere.

Privacy and data requests

Questions about how your information is handled, or a request for a copy of what we hold about you.

Account deletion

Questions about deleting your account, or about what is kept afterwards and why. You do not need to email us in order to delete — see below.

Billing

Questions about a paid membership. Subscriptions are not live in the app yet; when they are, billing questions come here.

Before you write

Do not send sensitive documents by email. Never email your Social Security number, a password, or a full account number. Identity documents belong in the app, where they go into private storage.

Including the email address on your Zoey account helps us match your message to your file.

Deleting your account

You do not need to contact us to delete your account. In the Zoey app, open Settings → Security & privacy → Delete account. It is available at any time.

A limited amount of information is kept after deletion. This is deliberate, and it is worth being precise about rather than glossing over. What is retained, and why, is set out on the Privacy Policy.

In the app

If you are already signed in, Zoey Chat and Credit Services both reach your specialist directly, and are usually faster than email for anything about your own case.