Zoey & Pinnacle Support

For help with your Zoey account, documents, credit information, privacy requests, or other questions, contact Pinnacle support at info@pinnaclecapitalusa.com.

Email support

What we can help with

Early access and email preferences

Check spam for the welcome email. To change your plan interest or stop updates, contact us from the address you used to join. Joining does not create an app account.

Free AI letters in Zoey

Join early access for free AI-powered dispute letters in the Zoey app. Your invitation will explain how to get access and review your letter before sending.

Letter and mailing allowances

Essential includes 1 AI letter per month. Drafting and postage are separate. Plus and Complete each include 3 standard envelopes; letter allowances will be disclosed before launch.

Account access and credit information

Get help with access, a document, or a report you already see in Zoey. Describe the issue without emailing sensitive documents or account numbers.

Privacy and data requests

Ask about your information, request a copy, update your waitlist details, or get help with an account deletion request.

Memberships and billing

Compare launch prices and features before joining. This website does not collect subscription payments or open a credit-building account.

Before you write

Looking to join? Use the early-access form. You can also learn about free AI letters in Zoey before joining.

Do not send sensitive documents by email. Never email your Social Security number, a password, or a full account number. This website does not accept identity documents or credit report uploads. Follow secure instructions provided for any service you are invited to use.

Including the email address on your Zoey account helps us match your message to your file.

Deleting your account

For an existing Zoey app account, look in Settings → Security & privacy → Delete account. If you cannot access that control, contact support for help. A website waitlist signup is separate from an app account.

A limited amount of information is kept after deletion. This is deliberate, and it is worth being precise about rather than glossing over. What is retained, and why, is set out on the Privacy Policy.

In the app

Use the support options available in your installed Zoey version, or email the team. AI chat should not be treated as a live specialist conversation. Your invitation will explain which features are available.