Data & Privacy Choices
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This shared document includes Zoey app practices as well as website information. A website signup does not create an app account. Sections that are not final are marked below. AI letter generation and membership services open at launch; this website introduces Zoey, explains memberships and collects early-access interest.
See and correct your information
Your profile — name, email, phone, city and state — is in Settings, and you can edit any of it there.
Your documents are listed in Documents, where you can see what Zoey has received and what it was used for.
Your scores and case history are in Credit Score and Disputes.
If something in your credit report is wrong, correcting it in Zoey is not the fix — that information comes from the bureaus, and changing it takes a dispute.
Choose what Zoey sends you
Notification preferences are in Settings. Zoey does not currently send push notifications, and your saved preferences will apply if and when it does.
Get a copy of your information
You can ask for a copy of the information Zoey holds about you by emailing info@pinnaclecapitalusa.com, or by asking your specialist in the app. There is no self-service export button yet, and this page will say so until there is one.
This section is still being finalised and is not in effect. If it affects something you need an answer about, write to info@pinnaclecapitalusa.com and ask.
Delete your account
Delete Account is in Settings, at the bottom of the Security & privacy section. It is available at any time and does not require emailing anyone or asking permission — use it rather than writing in.
What deletion covers, and the limited records kept afterwards, are described on the Account Deletion page.
Ask a question about your privacy
Questions about how your information is handled, requests to access or correct it, and questions about deletion can be sent to Pinnacle support at info@pinnaclecapitalusa.com.
You can also raise any of these with your specialist in Zoey Chat or Credit Services, whichever is easier.